Gerber Collision - Auto Body District Manager



1. Manage the activities of all collision repair locations within the designated market through active coordination with the individual location s General Managers.

2. Manage and hold all staff accountable for shop performance by:

  • Clearly communicate and insure all reporting employees understand the company mission to WOW every customer and be the best
  • Insure staff is following company Standard Operating Procedures (SOP)
  • Recognize and document exceptional and substandard performance
  • Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceeds customers expectations

3. Ensure customer satisfaction by coaching staff and resolve customer concerns as required

4. Recruit, interview and hire new staff as required

  • Train new hires in regards to company policy and procedure
  • Seek out opportunities for continuous education and development for all employees

5. Promote safe, clean working conditions, review ERS audits and safety records of their locations. Ensure that all personal protective equipment is being used properly and document managers that do not enforce Gerber s safety policies

External Development

1. Work with corporate staff to achieve the external growth of the assigned market

Internal Reporting and Communications

1. Review all performance reports for all locations in their assigned market

2. Review location performance against goals with location managers and provide coaching to ensure all locations are performing to potential

3. Conduct operations reviews with location managers on a monthly basis

4. Ensure that all locations in the assigned market are adhering to the WOW operating model

5. Participate in company operational meetings as requested

External Communications

1. Promote, develop and act as a liaison with area insurance contacts and other referral points

2. Contact all claims managers and dealer accounts on a monthly basis (minimum)

3. Solicit, develop and report on vendor relationships

4. Participate in external marketing and team building activities as requested

Performance Measurement Criteria

Meet or exceed the objectives of the area business plan

Immediate Supervisor

Regional Vice President

Direct Reports

General Managers and area administrative staff


1. Minimum of five years collision repair / auto body management experience REQUIRED

2. Demonstrated success managing multiple body shop locations within an assigned area is preferred

3. Proven leadership and track record of employee development

4. Ability to read and understand financial (P&L) statements required

5. ICAR Platinum certification preferred

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